ISO – Completing External NCRs

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Course Description (coming soon)

This course is designed to provide guidance and understanding in helping Quality Managers/Engineers or other personnel responsible for responding to External NCRs, whether from customers or certification bodies, in order to ensure close out first time and ensure repeat non-conformances are not identified at follow up/subsequent audits.

On completion, delegates will have the knowledge to :

  • Understand the non-conformance statement and auditors justification
  • Understand the expected actions dependant on the nature of the NCR
  • Understand timescales and appropriate feedback routes

Delegates will have the skills to:

  • Correctly determine the deficiency within their ISO management system
  • Identify and carry out sufficient corrective actions to ensure close out and prevention of future repeat non-conformances
  • Engage and demonstrate expectations of other staff in ensuring corrective actions remain robust and effective