Every one of us has problems bigger or smaller. An interesting thing about “problem” is everyone thinks that his/her problem is the biggest one. We get entangled into problems on a daily basis and the problems increase when we don’t know the reason behind our problem. Most of us don’t get things solved because we are not consciously aware of what causes the problem.
“ A matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome ”
Everybody can benefit from having good problem solving skills, as we all encounter problems on a daily basis; some of these problems are obviously more severe or complex than others.
It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately there is no singular or prescribed way in which all problems can be solved.
You will discover, through this course, that the subject of problem solving is complex. However well prepared we are for problem solving, there is always an element of the unknown. Although planning and structuring will help make the problem solving process more likely to be successful, good judgement, knowledge, a willingness to take calculated risks and an element of good luck will ultimately determine whether problem solving is a success.
ISO 9001 expects a number of requirements which will be covered within the next section. More is to be expected however, than just satisfying the requirements. You will discover this later on in this course.